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ServiceTycoon combined with ClickSoftware’s ServiceOptimization Suite is the ultimate solution for an organization that is looking to scale its service operation and meet increasing service demands by utilizing contractors, or by utilizing a combination of internal staff and contractors.

ServiceTycoon provides contractors with a solution that enables real-time access to the service organization’s data by allowing insight into customer details and job requirements. The contractor enjoys the complete ServiceTycoon solution with contact management, scheduling, billing, and more, as well as insight into business operations and jobs status reports.

ClickSoftware’s ServiceOptimization Suite enables a service organization to reduce its operational costs, improve its resource utilization and overall efficiency, and by doing so, improve customer satisfaction. The combined solution of ServiceOptimization integrated with ServiceTycoon provides service organizations with a fully synchronized process with their contracting companies, allowing full visibility and control over an end to end service delivery operation.

This solution brings real-time information to the desktop of the service organization’s dispatcher, enabling real-time monitoring of job execution status. The dispatcher can then leverage this information to make business decisions within the day of service and affect the overall level of service and end customer experience.

The contracting company enjoys the wealth of functions available in the ServiceTycoon solution including jobs management, scheduling and dispatch, mobile access for job status updates, reporting and integration with an accounting application. In addition, this integrated solution will eliminate the reporting overhead currently incurred by the contracting company and help improve the utilization of its staff.

Having this integrated solution between ServiceTycoon and the ServiceOptimization Suite by Clicksoftware will contribute dramatically to the collaboration between both the service organization and the contracting companies.